These are the general terms and conditions of sale that apply to all bookings and transactions made at our flat. By making a reservation or using our services, you agree to comply with and be bound by these conditions:
Booking
By making a reservation on our website, the guest accepts the following general conditions. In order to book a stay, you must provide accurate and complete information, such as your personal details, the dates you wish to stay, the number of guests, etc. Your booking is only confirmed once you have received a confirmation email from us. If you do not receive this email, please contact us via telephone number +33 (0)670360502 or email address: [email protected].
Check-in and check-out
Guests must respect the check-in and check-out times set by the property in order to allow the rooms to be cleaned and prepared for the next guests. Check-in policy: The room is available from 4 p.m. Check-out policy: The room must be vacated by 11 a.m.
Rates and payments
Payment for your stay is made per the conditions indicated at the time of booking, such as the total amount of the reservation, any service charges and the applicable cancellation conditions. Cancellation and date change conditions vary depending on the type of booking and the rate selected.
Guests' responsibilities
Guests must respect the rules and policies of the property during their stay. Guests are responsible for the cleanliness and condition of the accommodation during their stay. Any damage caused to the property will be charged to the guest.
Guests are responsible for the safety of their personal belongings. The property is not responsible for any loss, theft or damage.
Accommodation responsibility
We are committed to providing quality service and making your stay a pleasant one. However, we cannot be held responsible for any disturbances or accidents beyond our control. In the event of problems or complaints during your stay, we ask you to inform us immediately so that we can take the appropriate steps to resolve the situation.
We advise you to read the general conditions carefully before booking a stay. If you have any doubts or questions, please do not hesitate to contact us for further clarification.
Hours of silence
From a certain time, after 10 p.m, guests are asked to maintain silence to not disturb other guests.
Prohibition of parties or noisy events
In order to guarantee guests' peace of mind and respect for the rules of coexistence, no parties or noisy events may be organised on the premises.
Respect for property and other guests
Guests must respect common and private property, as well as other guests who are staying at the property.
Security Rules
Guests must respect the established safety rules, for example, the correct use of the facilities.
Deposit Policy
Deposit Requirement: A deposit may be required at your check-in day to save us from any damages or losses that might happened during your stay.
Deposit Amount: The deposit amount is 500 euro.
Refundable Deposit: The deposit will be realised after checking that everything’s is safe and in order, usually can take up to 1-2 days after check-out.
Refund in case of cancellation
For a refund of the amount already paid, cancellation of the accommodation must be made at least 30 days before the booked date. Refunds can then be made within 1-2 working days.
Partial Stays
No refunds will be provided for early departures or unused nights unless otherwise specified in the reservation.
Unforeseen Circumstances
In the event of unforeseen circumstances (e.g., natural disasters, pandemics), cancellation terms may be adjusted at the discretion of the flat management.
Communication
Guests will be promptly informed of any changes to cancellation terms due to force majeure events.
Smoking Policy Non-Smoking Policy : Chalet Marcel is a non-smoking property. Smoking is strictly prohibited in all indoor areas, including guest rooms and public spaces.
OPTIONAL : It is important to note that these rules may vary from one property to another, so it is always recommended to check the specific rules of the accommodation in which you wish to stay.
By making a reservation with Chalet Marcel guests acknowledge and agree to abide by the terms and conditions outlined above.